Frequently Asked Questions
Straight answers about estimates, timing, permits and the work itself.
General
Are estimates really free?
Yes. We visit the property, look at the problem and give you a written quote at no cost and with no obligation.
Can I get a rough price from photos?
Often, yes. Send a few clear photos with the form or by email and we can give you a ballpark range. The final price is confirmed after a site visit.
When is the best time of year for masonry work in Toronto?
Spring through late fall. Mortar and stucco need temperatures above freezing to cure properly, so most exterior work is scheduled outside the coldest months. Urgent repairs can often be handled year-round.
Do I need a building permit?
Most repairs, like repointing or replacing bricks, don't. Some larger jobs, such as structural rebuilds or taller retaining walls, may. We'll tell you during the estimate.
How long does a typical job take?
Small repairs are often done in a day. Larger jobs like a chimney rebuild or full-house repointing usually take several days. Your quote includes a time estimate.
Do you work with property managers and contractors?
Yes. Along with homeowners, we take on masonry and stucco work for landlords, property managers, condo boards, builders and general contractors.
What areas do you serve?
Toronto, North York, Scarborough, Etobicoke, Vaughan, Mississauga and nearby communities across the GTA. If you are just outside these areas, call us and ask.
How do I pay?
Payment terms are set out in your written quote before work starts, so you know exactly what is due and when.
What is the difference between tuckpointing and repointing?
Both involve removing failing mortar and replacing it. Repointing is the general term. Tuckpointing usually refers to a finishing technique that gives crisp, even joint lines.
Do you clean up after the job?
Yes. We protect windows, plants and nearby surfaces while we work and leave the site clean when we finish.
About specific services
How long does repointing last?
Properly done with a compatible mortar, repointing typically lasts for decades. How long depends on exposure, drainage and the original condition of the brick.
Is a leaning chimney dangerous?
It can be. A leaning chimney can lose bricks or fall, especially in high wind. If yours looks like it is leaning, have it looked at soon and keep people away from below it.
Will the new bricks match?
We source the closest available match for colour, size and texture, and sometimes use salvaged brick for older homes. A perfect match is not always possible, but a careful one blends in.
Natural stone or manufactured veneer?
Natural stone is heavier and longer-lasting but costs more and may need extra support. Manufactured veneer is lighter and less expensive. We can walk you through the trade-offs for your wall.
Can you match my existing stucco texture?
Usually, yes. Texture can be matched closely. Colour on older stucco is harder, so for patches on a weathered wall we may recommend a colour coat over the whole elevation.
Do I need a permit for a retaining wall?
It depends on the height, location and your municipality. Taller walls and walls near property lines or slopes can require a permit or engineering. We will tell you what applies during the estimate.
Should I repair or rebuild my steps?
If the base is sound and the damage is on the surface, repairs can work well. If the steps have moved or the core is crumbling, a rebuild usually lasts much longer.
Does parging waterproof my foundation?
No. Parging protects the visible part of the wall and helps shed water, but below-grade waterproofing is a separate job. If you have basement leaks we will tell you what we see.
Why does mortar type matter on an old house?
Mortar should be softer than the brick so that movement and moisture work through the joints, not the bricks. Hard modern mortar on soft old brick can cause the brick faces to crack and spall.
Cracked mortar or a leaning chimney?
Small masonry problems get expensive fast. Get a free, no-pressure estimate.